Services

We help accelerate CRM project implementation related to Sales, Service or Marketing.

Salesforce Implementation Services

At Aklienta we help companies in the small and mid-markets to further develop their existing Salesforce implementation or complement them on new implementation projects. We also help Salesforce partners to complement their existing teams with a flexible approach.

Our team has expertise in the following areas:

  • Business analysis, functional consulting and administration of Salesforce CRM
  • Lead gen, prospecting and opportunity management
  • Call Center transformation, integration of digital channels
  • Integration of digital marketing with CRM
  • Custom process implementation in Salesforce
  • Expertise in Salesforce Sales and Service Cloud
  • End User Training
  • Migrations from Zoho to Salesforce

We have delivered projects in the Communications, Professional Services, Software/SaaS, Contact Centres, Finance, Travel and Hospitality industries.

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Contact Center Transformation with Digital Channels

We understand a Digital Transformation journey involves projects for integrating the different channels and customer touch points in your Contact Center. And it is not a simple “out of the box” feature in the CRM platform.

We have expertise on the application, data and process integration of CRM, back-end systems and industry-specific applications to Digital Channels such as:

  • Web Self-Care Portals,
  • Mobile,
  • Social Media (TW, Fb..),
  • Chat and Messaging channels (Fb Messenger, Whatsapp)

Delivery extension and project staffing

Your Digital Transformation projects typically come with aggressive deadlines from Management that require teams ramp-up and down flexibility.

We offer services to complement your teams, either as an additional project team or with resources with both on-site or off-site presence.

In terms of Salesforce expertise we cover:

  • Functional consulting
  • Sales and Service Cloud
  • Lightning development
  • Admin services

 

Industry expertise

 

Our team has been part of Digital Transformation and Customer Experience initiatives across different industries including:

  • Telecoms – call center transformation, email and social medias integration with CRM, NBA initiatives, CRM-Billing-Provisioning Integration
  • Financial Services  – risk assessment and credit rating on digital channels
  • Utilities – front-end and back-end integration to unify customer profiles and billing, service provisioning, smart metering integration with CRM
  • Travel and hospitality – lead gen, lead capture, and integration with existing booking platforms

 

Let´s talk

Let´s have a chat to explore your needs and see if we can help you accelerate project delivery.

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