We help accelerate CRM project implementation related to Sales, Service or Marketing.
Salesforce Implementation Services
At Aklienta we help companies in the small and mid-markets to further develop their existing Salesforce implementation or complement them on new implementation projects. We also help Salesforce partners to complement their existing teams with a flexible approach.
Our team has expertise in the following areas:
- Business analysis, functional consulting and administration of Salesforce CRM
- Lead gen, prospecting and opportunity management
- Call Center transformation, integration of digital channels
- Integration of digital marketing with CRM
- Custom process implementation in Salesforce
- Expertise in Salesforce Sales and Service Cloud
- End User Training
- Migrations from Zoho to Salesforce
We have delivered projects in the Communications, Professional Services, Software/SaaS, Contact Centres, Finance, Travel and Hospitality industries.
Contact Center Transformation with Digital Channels
We understand a Digital Transformation journey involves projects for integrating the different channels and customer touch points in your Contact Center. And it is not a simple “out of the box” feature in the CRM platform.
We have expertise on the application, data and process integration of CRM, back-end systems and industry-specific applications to Digital Channels such as:
- Web Self-Care Portals,
- Social Media (TW, Fb..),
- Chat and Messaging channels (Fb Messenger, Whatsapp)
Delivery extension and project staffing
Your Digital Transformation projects typically come with aggressive deadlines from Management that require teams ramp-up and down flexibility.
We offer services to complement your teams, either as an additional project team or with resources with both on-site or off-site presence.
In terms of Salesforce expertise we cover:
- Functional consulting
- Sales and Service Cloud
- Lightning development
- Admin services
Our team has been part of Digital Transformation and Customer Experience initiatives across different industries including:
- Telecoms – call center transformation, email and social medias integration with CRM, NBA initiatives, CRM-Billing-Provisioning Integration
- Financial Services – risk assessment and credit rating on digital channels
- Utilities – front-end and back-end integration to unify customer profiles and billing, service provisioning, smart metering integration with CRM
- Travel and hospitality – lead gen, lead capture, and integration with existing booking platforms
Let´s have a chat to explore your needs and see if we can help you accelerate project delivery.