At Aklienta we help companies in the small and mid-markets to further develop their existing Salesforce implementation or complement them on new implementation projects. We also help Salesforce partners to complement their existing teams with a flexible approach.

Our team has expertise in the following areas:

• Business analysis, functional consulting and administration of Salesforce CRM
• Lead gen, prospecting and opportunity management
• Call Center transformation, integration of digital channels
• Integration of digital marketing with CRM
• Custom process implementation in Salesforce
• Expertise in Salesforce Sales and Service Cloud
• End User Training
• Migrations from Zoho to Salesforce

We have delivered projects in the Communications, Professional Services, Software/SaaS, Contact Centres, Finance, Travel and Hospitality industries.

We understand a Digital Transformation journey involves projects for integrating the different channels and customer touch points in your Contact Center. And it is not a simple “out of the box” feature in the CRM platform.

We have expertise on the application, data and process integration of CRM, back-end systems and industry-specific applications to Digital Channels such as:

• Web Self-Care Portals,
• Mobile,
• Social Media (TW, Fb..),
• Chat and Messaging channels (Fb Messenger, Whatsapp)

Your Digital Transformation projects typically come with aggressive deadlines from Management that require teams ramp-up and down flexibility.

We offer services to complement your teams, either as an additional project team or with resources with both on-site or off-site presence.

In terms of Salesforce expertise we cover:

• Functional consulting
• Sales and Service Cloud
• Lightning development
• Admin services

Our team has been part of Digital Transformation and Customer Experience initiatives across different industries including:

• Telecoms – call center transformation, email and social medias integration with CRM, NBA initiatives, CRM-Billing-Provisioning Integration
• Financial Services  – risk assessment and credit rating on digital channels
• Utilities – front-end and back-end integration to unify customer profiles and billing, service provisioning, smart metering integration with CRM
• Travel and hospitality – lead gen, lead capture, and integration with existing booking platforms