Welcome to the Aklienta blog
We share relevant industry information in Socia Media, SCRM, Customer Service in digital channels and, from time to time, what happens with us.
Integration plays a key role in customer experience, whether for building a Customer Profile or Integrating different functions and teams. It is also a key element in integrating digital and traditional channels.
When outsourcing part of your CRM initiative, see where it really makes sense to get external help.
When comparing a CRM Platform vs Point Solution Applications, think of these 4 key points.