We help accelerate CRM related project delivery with a combination of on-site and off-site teams.
CRM - Digital Channel Integration
We understand a Digital Transformation journey involves projects for integrating the different channels and customer touch points. And it is not a simple “out of the box” feature in the CRM platform.
We have expertise on the application, data and process integration of CRM, back-end systems and industry-specific applications to Digital Channels such:
- Web Self-Care,
- Social Media,
- Chat and Messaging channels.
Typically, the scope of our activities include:
- Project planning and management
- Technical Architecture alignment (with customer teams)
- Development and Integration
- Testing and QA
- Deployment (with customer team)
- Change management and development
Custom Solution Development and Integration
We help you implement specific processes and data processing needs as custom applications on top of existing CRM platforms.
Our expertise covers Enterprise Application Integration of systems such as ERP, Provisioning, E-billing, Credit Profile Checking, Risk Assessment, Payment Systems and others.
Delivery extension and project staffing
We know Digital Transformation projects come with aggressive deadlines from Management that require teams ramp-up and down flexibility.
We offer services to complement your teams, either as an additional project team or with resources with both on-site or off-site presence.
Our team has been part of Digital Transformation and Customer Experience initiatives across different industries including:
- Telecoms – call center transformation, email and social medias integration with CRM, NBA initiatives, CRM-Billing-Provisioning Integration
- Financial Services – risk assessment and credit rating on digital channels
- Utilities – front-end and back-end integration to unify customer profiles and billing, service provisioning, smart metering integration with CRM
Let´s have a chat to explore your needs and see if we can help you accelerate project delivery.